LB
Linda B

1 reviews | Active since Jul 2016

14 Jul 2016, 08:28

We've taken your money expect no service

<p>Paid cash upfront for a warranty in May, was told my vehicle would be inspected within 30 days and was not covered until such time. Now mid July and still no assessor, contacting customer service is fruitless as they seem untrained and getting a manager to call you back is impossible. This is pathetic, want a refund so that I can find a company who is willing to give me what I have paid for.</p>

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Replies (1)
Innovation Group
Innovation Group's reply20 Feb 2017, 14:38
Official

Dear Client,

Thank you for your patience regarding the concerns raised.

We, apologize, for the inconvenience caused and we confirm that the assessment was carried out on 09 September 2016 and that your car is in good condition.

We trust that the above meets with your satisfaction and should you require any assistance, kindly contact our customer care department on ***.

Kind regards,

Tumi Bacela