JW
John W

1 reviews | Active since Nov 2025

11 Nov 2025, 00:07

We Buy Cars need another partner fro warranties

Not Even Deserving of that 1 Star Absolutely terrible experience with Innovations Group! I submitted an engine claim that was completely unrelated to the supposed cause of failure, yet they refused to pay out. Their service is shocking — no accountability, no transparency, and no care for customers once they’ve taken your money.

Neither I nor any of my family members will ever do business with them again. It’s disappointing that We Buy Cars partners with such an unreliable company to sell warranties. They really should find a more professional and trustworthy partner instead of this one that clearly lacks integrity and proper customer service standards.

Avoid them at all costs.

0
Replies (1)
Innovation Group
Innovation Group's reply11 Nov 2025, 08:06
Official
Dear John Wick,

We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
 
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
 
Best Regards
Innovation Group Customer Services Team