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stephen V

1 reviews | Active since May 2014

02 Nov 2021, 15:29

watch out! please read this before falling for their deceptive practice

After purchasing a bakkie I got a call from innovation-group offering a service plan. The agent explained that the plan would cost R160 /month and cover 2 services in a 24month period. WHAT THE AGENT DID NOT EXPLAIN IS THAT THE R160 IS DRWAN OUT OVER 5 YEARS AND THE TOTAL IS R10,000. I did ask for a policy to be sent but only received it after 2 months of escalating the issue. only after reviewing my policy did I realise I was **** to. I then requested an audio recording to confirm that all the details were not communicated. In this whole process innovation group Lwando Situko has **** continuously and ignored me. I had to go to Nedbanks facebook page to get a customer care person from Nedbank to get MR Lwando to call me. He then promised to cancel the plan and return all my money admitting that the agent did not inform me of the total service cost. Unfortunately, I only got 6k out of the 10k they just cancelled my plan and did not refund me for the total cost. stay away from these ******.

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Replies (1)
Innovation Group
Innovation Group's reply03 Nov 2021, 10:49
Official
Hi Stephen,  Thank you for taking the time to contact Innovation Group and notifying us of your complaint.  Please be assured your complaint will be reviewed and a consultant will be in touch with you.  Thank you.  Kind Regards, Complaints Team