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anje M
1 reviews | Active since May 2023
02 Nov 2023, 11:35
WARRENTY REFULSAL
Bought a vehicle Oct 2022 took out a warranty, the car went to Ford for a service this year. Ford informed me that there is a modified water pipe in the vehicle. This resulted in over heating. The warranty refuses to pay. I got the dekra report and the pre delivery inspection report that states no modifications on the vehicle. To see the water pipe you dont have to strip the vehicle. The vehicle was clearly not inspected. No Inovation refuses to pay. They took my money without a problem but put in a claim and it gets rejected.
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Innovation Group's replyOfficial
06 Nov 2023, 13:38Dear Anje Muller, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply06 Nov 2023, 13:38
Official
Dear Anje Muller, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team