Warranty *******s by Innovation Group

So on January 19 2018 we had recieved a call from a consultant from The innovation group on behalf of dial direct stating the can offer us a extended motor warranty for our vehicle as the current one was expiring at 120 000km so i noted all he ws stating and i also voice recorded the call to have as a back for me in the future,so between the 3rd and 4th minute i clearly asked the consultant IF I DO NOT SERVICE THE CAR AT FORD BUT SERVICE AT A RMI DEALER WILL THE WARRANTY STILL BE VALID? ANWER WAS "YES" IT WILL...so we agreed and taken the policy so recently the car management light lit up so i taken the car to Ford in pinetown they said the injectors needs to be replace so i said we have a warranty but when we decided to claim Godfrey has declined it stating the car was not serviced at a FORD DEALER ....so we have paid 3 months premium now that a claim has popped up they refuse to pay and i have esculated the matter forward but i got to wait five days...so some1 better own up for this **** you people are selling yourl recieve the payments but when it claiming time you guys dont want to pay...clearly in the voice recording my questions was raised and i now have a solid case on this i as a consumer deserve to be treat with respect and i expect this car to be repaired at innovations cost....i expect this matter to be dealt with priority asap!! Maybe you people didnt think i would have a recording but i do so get with the fken programe and sort this out!!