Warranty only replace one tyre
<p>Hi There</p> <p> </p> <p>I spoke to your Claims department and your Customer Care Department. They informed me that they will only pay for one tyre to be replaced as it is the only damaged tyre. I am gratefull for that, but now I will have ineaven ware on the rest of my car as I an only putting on one new tyre. It is also not safe to replace only one tyre. If I get into an accident and my insurance does not want to pay because I had uneaven ware on my tyres, who is then going to pay? </p> <p> </p> <p>Please could someone get into contact with me urgently, as I am leaving on holiday and want this sorted out.</p> <p> </p> <p>I am really not happy!!</p> <p> </p> <p>Thank you </p> <p> </p> <p>Jarrod van Wyk</p>
Dear Client,
Thank you for your patience regarding the concerns raised.
We confirm that a customer care representative has been in contact with you and has advised that the warranty policy covers for the damages only and in this case, only one tyre is damaged and we can only authorise a claim for the damaged tyre.
We apologise for the inconvenience caused and trust that the above meets with your understanding.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for your patience regarding the concerns raised.
We confirm that a customer care representative has been in contact with you and has advised that the warranty policy covers for the damages only and in this case, only one tyre is damaged and we can only authorise a claim for the damaged tyre.
We apologise for the inconvenience caused and trust that the above meets with your understanding.
Kind regards,
Tumi Bacela
