Warranty once off order number
My claim has been pending for 2 weeks now. Car dealer is RMI approved but not on their panel. Fair enough I filled the disclaimer form. Dealer had to fill in forms to get a once off order code. Been calling trying to find out the turnaround time and nobody knows. Just spoke to an agent Ntwaki who placed on a silent hold who said he will put me through to the department who will give me the turnaround time. I have been holding for over an hour now.
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Innovation Group's replyOfficial
13 Mar 2023, 15:40Dear Sebeh N, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply13 Mar 2023, 15:40
Official
Dear Sebeh N, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team