Warranty favours

My car broke down a week ago. Myself and my mechanic has been met with nothing but attitude. After a while my mechanic gave up. I tried to sort the issues out but with no luck. I tried to report a guy by the name of Thomas from the call center that was rude and arrogant with my mechanic. They wouldn't put me through to manage. Wen I asked for the managers number I was given the number of builders warehouse. All the call center agents cover for each other. Up till now I am without a car and have to take taxis to commute. All I need is my authorization number and after being promised by many call center agents that I will get it...I have not. They all treat I as if they doing ypy a favour by doing their job. Thomas and his crew have seem oblivious of the fact that I bought my warranty and was not given to me by that bunch of *********** crew of call center agents. It was my biggest mistake taking a warranty with Innovations.