1 reviews | Active since Mar 2020
Warranty extension - policy
A month ago I received a call regarding that my warranty is due to expire and I renewed it. The consultant never advised me that there is another 3 months waiting period - why would i pay for a warranty for over 10 years and still be on waiting period without any claims. Now I received a letter that my warranty expired 23/102/2026 I am being told that it relating old *** coz the sales consultant sold me a new one. I simply upgraded why there is misinformation with these sales consultant. It ******* to sell customer something and not relay the pros and cons...
Dear Hazel T,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Dear Hazel T,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team