NM
Neerosha M
1 reviews | Active since Sept 2012
22 Feb 2023, 08:41
Warranty Claims Process @ Innovation Group
The service is shocking- agents send you from pillar to post- This is supposed to be a luxury vehicle extended motor warranty plan however they will look for any excuse to delay the process. I am waiting for over 2 months now!!!
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Innovation Group's replyOfficial
22 Feb 2023, 09:25Dear Neerosha Munshi, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply22 Feb 2023, 09:25
Official
Dear Neerosha Munshi, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team