JB
Jennifer B
1 reviews | Active since Jan 2018
29 Dec 2022, 16:14
WARRANTY CLAIM - SOOO DELAYED & NOT SUPPORTIVE!!!!
I BOUGHT A VEHICLE AT THE END OF OCTOBER WITH ONLY 62K ON THE CLOCK. THIS WAS A DEKRA APPROVED VEHICLE. A MONTH LATER THE TIMING BELT SNAPPED & MY ENTIRE ENGIN IS NOW DAMAGED. AN ASSESOR IS SUPPOSE TO HAVE GONE OUT TO ASSESS WITHIN 24-48HOURS. IT HAS BEEN 72 HOURS AND WHEN WE CALL, WE ARE INFORMED THAT THEY ARE STILL TRYING TO GET HOLD OF THE ASSESOR. THIS IS ABSOLUTELY RIDICULOUS. IVE BEEN WITHOUT A VEHICLE FOR 4 WEEKS AND THERE IS ABSOLUTELY NO SENSE OF URGENCY TO ASSIST ME....
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Innovation Group's replyOfficial
30 Dec 2022, 08:10Dear Jennifer Brits, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply30 Dec 2022, 08:10
Official
Dear Jennifer Brits, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team