RM
Ramaema M
1 reviews | Active since Feb 2021
22 Sept 2022, 11:47
Warranty Claim gearbox
I’m a decent human being not just by words but through actions. I hope the universe sees this. I took my car for a gearbox repair in Springs Renault last week Monday, they took it to Mayfair for repairs. Now I get told by the dealer that for some reason you guys will send your assessor to go assess the damage, meaning it's 3 more days without the car. I promise you, I will definitely lay a complaint against you to the ombudsman. Absolutely *******. I want nothing to do with you guys anymore upon the end of my contracts with yall. Zero customer service! Send your Flippin assessor to go look into the car, I need to have the car by Saturday ffs.
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Replies (1)Innovation Group's replyOfficial
22 Sept 2022, 12:02Dear Ramaema Maema, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply22 Sept 2022, 12:02
Official
Dear Ramaema Maema, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
