KM
Khangelani M
1 reviews | Active since Mar 2020
14 Apr 2025, 18:11
Warranty claim for clutch failure
Have been with the company for about 5 years, from service plan to warranty but to be told that they are declining my clutch claim because on the pictures it looks like its wear and tear that they don't cover, I was never told about that when I signed up and never claimed on the warranty plan. Worst company I ever had to deal with it. From being sent drom pillar to post from day 1 of claim and to be told the clutch plate is worn out and they don't cover.
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Innovation Group's replyOfficial
15 Apr 2025, 08:04Dear Khangelani Mbombo, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply15 Apr 2025, 08:04
Official
Dear Khangelani Mbombo, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team