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filwe M
1 reviews | Active since Oct 2020
18 Sept 2023, 16:02
Warranty claim
Hi
I would like to know the status of my warranty claim made through westvaal mashishing.
my id is ***
also please reach out to me on my email *** should you need any information that the dealership might not have.
i really need my car. it’s been days now
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Innovation Group's replyOfficial
20 Sept 2023, 08:26Dear Refilwe Maelane,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply20 Sept 2023, 08:26
Official
Dear Refilwe Maelane,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team