Warranty Claim

I waited 3mnths for authorisation for my Engine to be fixed - loss of income -then I was advise to pay first and then claim. I then paid for my clutch claim and when I request refund Thato 1st gave a reason when my legal advisor look at it he then advise the reason is invalid. Thabo refuse to take my call. Prince say I not allowed to do it- Call 2minutes later Nonsipho confirm i can pay and submit- Conclusion they refuse to pay see all correspondence below: Ntsoseng, Thato <***p> Mon, Sep 30, 8:31 AM (9 days ago) to me, AutoClaims

Good day Mrs Williams

Hope all is well.

Kindly note that the policy will not assist with the refund for the clutch kit as the maximum benefit was paid out and claim will be treated as one as per policy terms and condition. Please see below

Any number of mechanical/electrical failures that originate from the same occurrence or incident, will be treated as one claim.

Regards.

Thato Ntsoseng Claims Agent: Warranties E ***p W innovation.group

ESMARELDA Williams <***> Mon, Sep 30, 12:55 PM (9 days ago) to Thato

Hi Thato

Thank you for the feedback. There were 3 claims on the invoice. Please advise with regard to the other two, as you mentioned only about the clutch kit.

Thank you Esmarelda Hi Thato

The clutch claim was authorised by charlie in the beginning of the year. please see attached email.

ESMARELDA Williams <***> Wed, Oct 2, 6:51 AM (7 days ago) to Thato

Good day Tnato

I well aware there was no claim submitted as dieners refuse to work on the vehicle due to the fact the want the money first. When I spoke to Charlie and email correspondence it was authorized. That why I attach his email for proof.

My second question was not answered with regard to the other parts they fixed not only the clutch. The clutch was only the huge amount other claim.

I also need a copy of the T and C which u refer to as this was an extended warranty and I received no documentation.

Lastly I would like to enquire how much I'm paying for insurance if it's possible. As I will be signing proxy over to my legal advisor as there is a lot of discrepancy revolving around the vehicle. I will hand over all documentation to them on the 23rd.

I would like you to answer the email accordingly as only part of the 1st query was answered.

Thank you for your assistance. Esmarelda Good day Mrs Williams

Kindly note I can not find a clutch claim on my side , only seeing the engine claim.

Regards

Good day Tnato

I well aware there was no claim submitted as dieners refuse to work on the vehicle due to the fact the want the money first.

When I spoke to Charlie and email correspondence it was authorized. That why I attach his email for proof. 1.Please provide proof of the clutch claim being approved.

My second question was not answered with regard to the other parts they fixed not only the clutch. The clutch was only the huge amount other claim. 2.Kindly confirm which parts were replaced?

I also need a copy of the T and C which u refer to as this was an extended warranty and I received no documentation. 3.Policy wording has been attached.

Lastly I would like to enquire how much I'm paying for insurance if it's possible. As I will be signing proxy over to my legal advisor as there is a lot of discrepancy revolving around the vehicle. I will hand over all documentation to them on the 23rd.4. In terms of the premiums please contact our customer care department.

I would like you to answer the email accordingly as only part of the 1st query was answered.

Thank you for your assistance.

Esmarelda

Thato Ntsoseng Claims Agent: Warranties E ***p W innovation.group Good day Tnato

I well aware there was no claim submitted as dieners refuse to work on the vehicle due to the fact the want the money first.

When I spoke to Charlie and email correspondence it was authorized. That why I attach his email for proof. 1.Please provide proof of the clutch claim being approved.

My second question was not answered with regard to the other parts they fixed not only the clutch. The clutch was only the huge amount other claim. 2.Kindly confirm which parts were replaced?

I also need a copy of the T and C which u refer to as this was an extended warranty and I received no documentation. 3.Policy wording has been attached.

Lastly I would like to enquire how much I'm paying for insurance if it's possible. As I will be signing proxy over to my legal advisor as there is a lot of discrepancy revolving around the vehicle. I will hand over all documentation to them on the 23rd.4. In terms of the premiums please contact our customer care department.

Ntsoseng, Thato Attachments Thu, Oct 3, 9:10 AM (6 days ago) to me

Good day

Please find attached.

Regards

ESMARELDA Williams <***> Attachments Mon, Oct 7, 9:22 AM (2 days ago) to Thato

Good day Thato,

Sorry to be a nuisance, I feel that all the emails i sent thus far are not answered. I have attached the email from a legal advisor with regard to the claim and also copy it for your reference. Please check the submission date when the claim for the engine was submitted and my claim. Please also attach as stated in the previous email the insurance contract.

Please explain the rejection reason as you claim it was the same incident.

Subject: Enquiry CBS78447 Claim Good day MS Williams,

This email refers to our conversation on 04 October 2024. On my perusal of the email from the innovation group the following discrepancies were noted.

1. The date the engine was repaired differs from the clutch repair dates. 2. Both quotations also charge you for labor. 3. The email from innovation group (Charlie ) I've open the attachment, and it was the wrong person's details. Thus is an error on their side and could have been rectified. 4. The client is not responsible and not liable to carry at cost with regard to the claim.

As I explain we can deal with the discrepancy once you paid the consultation fee.

Kind regards Candidate attorney

Ntsoseng, Thato Tue, Oct 8, 8:35 AM (1 day ago) to AutoClaims, me

Good day Mrs Williams

Hope all is well.

Please forward the Authorisation letter that confirmed that the clutch was approved. We don’t have person named Charlie in our claims department. Unless if the repairs were done by SA Taxi. Is Charlie from SA Taxi?

Regards

ESMARELDA Williams <***> Tue, Oct 8, 9:43 AM (1 day ago) to Thato

Hi Thato,

Kindly check the email as it was attached with 1st feedback and answer the email correctly as you choose on a emails what to answer and please call me on *** as I hold to speak to you for more than 10minutes then the calls get disconnected.

Thank you Esmarelda

ESMARELDA Williams <***> Oct 8, 2024, 10:20 AM (23 hours ago) to Thato

Hi Thato

PLEASE BE ADVISED I CALLED AND SPOKE TO NOSIPHO WHICH CONFIRM I CAN PAY AND CLAIM BACK SO PLEASE ADVISE WHY YOU AND PRINCE ARE FAILING TO ASSIST ME.