RG
Rodney G
1 reviews | Active since Jul 2024
06 Nov 2025, 19:13
Warranty claim
Fancy when they sell their products to you, but when it comes to claims it is a nightmare. I have submitted a warranty claim with them, I didn’t get any assistance for more than 10 working days! They don’t even update you, you will have to call them everyday for updates.
Also submitted brake pads claim with them, they refused to pay.
Helpful (0)
Replies (3)0
Replies (3)
Innovation Group's replyOfficial
07 Nov 2025, 08:05Dear Rodney Gazide,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply07 Nov 2025, 08:05
Official
Dear Rodney Gazide,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
RG
Rodney G's updateReviewer Update
12 Nov 2025, 19:17Thanks! Claim has been approved, got assisted by Matsho Sello 😊
RG
Rodney G's update12 Nov 2025, 19:17
Reviewer Update
Thanks! Claim has been approved, got assisted by Matsho Sello 😊
Innovation Group's replyOfficial
13 Nov 2025, 07:29Dear Rodney Gazide,
Thank you for reaching out to us in this regard.
We appreciate the feedback provided and the continued support.
Best RegardsInnovation Group Customer Services Team
Thank you for reaching out to us in this regard.
We appreciate the feedback provided and the continued support.
Best RegardsInnovation Group Customer Services Team
Innovation Group's reply13 Nov 2025, 07:29
Official
Dear Rodney Gazide,
Thank you for reaching out to us in this regard.
We appreciate the feedback provided and the continued support.
Best RegardsInnovation Group Customer Services Team
Thank you for reaching out to us in this regard.
We appreciate the feedback provided and the continued support.
Best RegardsInnovation Group Customer Services Team