LM
Lerato M
1 reviews | Active since Oct 2024
15 Oct 2024, 08:39
Warranty Claim
My car is under warranty with innovation, I don't have my car since June innovation received a quote from the dealer. No action is taken about my car being repaired. Last week I call and spoke with Tebogo Mmusi who promised to call me back after finding out how far my claim is. Even one star I feel is a lot, they just deserve zero
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Innovation Group's replyOfficial
15 Oct 2024, 08:44Dear Lerato Masebe
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply15 Oct 2024, 08:44
Official
Dear Lerato Masebe
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
LM
Lerato M's updateReviewer Update
15 Oct 2024, 08:47Will wait for your communication
LM
Lerato M's update15 Oct 2024, 08:47
Reviewer Update
Will wait for your communication