sR
shumani R
1 reviews | Active since Aug 2018
08 Jan 2025, 18:50
**** warranty, 2 years with them and they rejected my valid claim
2 years with innovation and I was called after 2 years to renew my policy which I did. But they gave me 3 months waiting period again like 2 years ago when I joined. I never had a break in cover but they rejected my claim because the engine light came out when the policy was in renewal waiting period of 3 months. Crazy because I am insured with them for 2 years and after 2 years they put you on another 3 months waiting period before you can claim. This warranty is a ****
Helpful (0)
Replies (1)0
Replies (1)Innovation Group's replyOfficial
09 Jan 2025, 08:15Dear Shumani Raphulu
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply09 Jan 2025, 08:15
Official
Dear Shumani Raphulu
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
