KM
Khutso M

1 reviews | Active since Mar 2019

01 Mar 2019, 21:31

Warning:Play far from innovation group,

Think carefully about taking out service plans with innovative group or nedbank mfc service plans administered by innovation group,I purchased my car in mid 2017 with around 53 000 km on the clock,I was contacted by mfc agents offered me a service plan,I took it,first service at 60 000 km went well.which cost around R1200, at 70 500km I sent my car for second service,my claim was then rejected,the amount to do the service was R3000, the reason for the rejection is that at dealer I bought the car from sent the car for 60 000km interval while the car was at around 53 000km,implying that when I sent my car for the 60 000km it was for the 75 000 km service,meaning that I was covered for only 1 service which I paid approximately R10k for a R1.5k service...to avoid any headache stay as far as you can from this blood sucker who wony stick to contractual obligations

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Replies (2)
Innovation Group
Innovation Group's reply04 Mar 2019, 09:42
Official
 Hi Khutso  ,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team
Innovation Group
Innovation Group's reply07 Mar 2019, 09:18
Official
Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team