Warning: Do not do business with Innovation Group!

What a shocking disregard for their clients and agreements! My wife purchased the extended service plan when she bought the vehicle. This was supposed to include three services. The first two services were paid for by Innovation Group with no issues. Then she wasted 6 hours at the dealership with Innovation Group refusing to pay for the service. At first they claimed that we had the wrong model car on the contract, despite email evidence to the contrary. Then they refused to pay the full amount as they apparently weren't aware that the 90,000 km service was a cambelt service. At finally, after only paying R5000 of the total bill of R8000, they had the nerve to increase our debit order! If this is the way they treat their clients, I would advise their personnel to start looking for other jobs, as this company won't last very long.