VT
Vuyokazi T
1 reviews | Active since Dec 2013
04 Dec 2018, 11:14
Warning about the Innovation Group service plan
I want to warn people about the Innovation Group service plan. do not take their service plan, firstly I had to fight for my car to get serviced. when I cancelled the plan I noticed that 42.5 % went to commission. basically I did not save, but made money for Innovation Group . rather save your own money separately, service plan is just a **** to make money.
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Innovation Group's replyOfficial
04 Dec 2018, 12:06Dear Client
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply04 Dec 2018, 12:06
Official
Dear Client
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
VT
Vuyokazi T's updateReviewer Update
06 Dec 2018, 10:111. The service was suppose to start at 105 000 km, and you Innovation Group decided to cancel my policy without informing me. I only found out that my policy was cancelled when I was taking my car for service, you only resolve that issue because I took it here(you were not will willing to do anything).
2. based on the above treatment, I decided to cancel the policy. knowing there will be admin fee charge (not, 42.5%) and also deduction from the payment you made for the service.
3. Your consultant never mentioned that if I cancel the commission/admin fee will be 42.5%. If you say they did please provide the recordings, as it is not documented on the policy.
VT
Vuyokazi T's update06 Dec 2018, 10:11
Reviewer Update
1. The service was suppose to start at 105 000 km, and you Innovation Group decided to cancel my policy without informing me. I only found out that my policy was cancelled when I was taking my car for service, you only resolve that issue because I took it here(you were not will willing to do anything).
2. based on the above treatment, I decided to cancel the policy. knowing there will be admin fee charge (not, 42.5%) and also deduction from the payment you made for the service.
3. Your consultant never mentioned that if I cancel the commission/admin fee will be 42.5%. If you say they did please provide the recordings, as it is not documented on the policy.