lB
loyiso B
1 reviews | Active since Jul 2018
10 Nov 2019, 17:34
VW POLO VIVO SEDAN. HKF 159 EC. (LOYISO BANGENI)
Innovation Group did not want to pay for my Service at VW NTT King Williams Town, they were saying i did not pay in June & August but on my FNB BANK STATEMENT there is a Proof of payment reflecting a Debit Order. I even Called FNB Bank with regards the Debit Order and they Confirmed that Both Debit Orders went through. if you look at 15 June 2019 there is Unpaid Mogtape again same day on the 15 June Debit Order went through and i was Charged by the Bank a Penalty fee of R100. for #item Unpaid no Funds. please take a look on the STATEMENT AGAIN.
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Replies (2)0
Replies (2)Innovation Group's replyOfficial
11 Nov 2019, 09:20Hi Loyiso ,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply11 Nov 2019, 09:20
Official
Hi Loyiso ,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's replyOfficial
11 Nov 2019, 14:03Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply11 Nov 2019, 14:03
Official
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
