Voice recording vs Policy statement

Hi,

I have tried on numerous occasion to call your customer care line to listen to the telephone conversation that I had with a sales representative on the day that I agreed to the service plan. I have tried to make contact since July 2016. Every consultant I have spoken to have said that they would call me back but they never do. In addition, I have not received any response or answers to my queries as stipulated in my previous email.

I also made the following queries to which i have received no answers to: * I do not recall agreeing to the start and end Kilometers as detailed in the attached policy. * I would also like to inquire about the Overall Total Premium of R7767.50 versus the (monthly premium x 42 months). Why do these amounts differ? *Please verify the start date of the service plan

I like to cancel my contract and stop all debit orders to my account. I will also be seeking legal advice on the matter and take this to the ombudsman if need be.