Very, very bad service from Client Service

Before i took out this policy, i asked the consultant who called me, among others if it covers bearings and he said yes then i accepted it. I called last week Monday 26/01/2015 to register claim and was told policy does not cover wheel bearings and i referred them to the sales call. I was calling everyday since then to follow up and was speaking to the following people, Zinhle, Veronica, Glendel and today with Zethu and all of them kept on promising that they will get Shamila or somebody in the client services to call me back but nothing happened. I kept on calling, literally everyday, sometimes thrice a day with no joy. I even asked to talk to the team leader, Shamila but i will be kept holding for a very long time until i hang up. This is a very poor customer service, ironically from client service. Nobody, i repeat Nobody has ever called me back from this company. I want this matter to be resolved today or i will take it up with the Ombudsman.