Very unhappy with service received from Budget / Innovation Group

After cancelling my scratch & dent, my car insurance and the mechanical warranty with Budget/Innovation group in July and raising multiple questions as to why I'm paying this but when I need their help (the reason for the warranty), I do not get it. Nobody has been contacting me to explain or even help me, though a consultant confirmed that someone will be returning my call and questions. Come to think of it, this situation and me as a customer are no longer their problem because I am not a client anymore so why worry .... :(