Very Poor Service - Claim not being processed.

I have been asking for a claim to be processed since 13 December 2022. All relevant documents have been sent to all the relevant e-mail adresses and the consultant K****tso Maake. Numerous times I have asked for a senior manager to contact me to get assistance but guess what, there is no senior managers there??? I have even sent a message on the Facebook page to get assistance and was promises a relevant Manager will contact me shortly but after 24h I guess that is not going to happen. I have no alternative to resort to needs necessary to get assistance to get the claim processed. all relevant documents have been sent to relevant departments as requested, by myself and the dealer but still there is no progress. (Mails as Proof) I will never recommend anyone to do business with Innovation Group. They are not very helpful. No manager have the backbone to assist clients and no consultant want to take charge and complete a claim.