Very dissapointed client

I have had Budget insurance comprehensive cover for over 3 years. I am very disappointed with the service I received from Innovation Group.I have an extra mechanical breakdown cover with Innovation group for over 6 months now and i never claimed for any of my covers. I had a mechanical issue last week Tuesday, I was stuck on freeway. I called budget insurance, only to find out the mechanical cover is not with them is with another group which I was aware of because they sold the policy under budget insurance. An agent confirmed my policy was active and sent me a list of approved dealers; I towed the car to the dealer. I then called again for the claim process procedure and the agent indicated that the dealer will have to make the claim on my behalf. The next thing I received a call from the dealer informing me my insurance have declined to pay because it was the battery terminal that was at fault; My insurance declaiming to pay after my car was repaired means I should pay, the agent advise the dealer to remove everything if I cant pay. I wasted money towing the vehicle to the dealer, now am expected to spend another amount to tow it back and that was not even my preferred dealer, that was recommended by insurance. I had cheaper options, but my insurance mislead me. I cant afford 1750 for battery terminal costing 250 and 750 for towing. I feel this insurance have been very useless, am very disappointed in them. as a single mother the reason I have all this covers is for times like this, but here I am stuck without a car and a bill to pay. which the dealer is threating to remove from his premises should I not pay tomorrow. I regret joining this group of insurance, and I will warn the whole world against you; so they don't make the same mistake I did

Thanks Ndivha Goodness