RM
Raymond M
1 reviews | Active since May 2022
27 Nov 2023, 12:54
Very Bad Service
They changed my car description without my knowledge and when Audi calls them they pretend as if my car was not on their system. I was with Absa innovation Group for the past 3 years and now I had to extend my warranty,guess what they did,they changed my car description so that they can NOT pay for the warranty should I want to claim.
****s, they are good on lying to us to extend their warranty. Bad service
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Innovation Group's replyOfficial
28 Nov 2023, 08:10Dear Raymond Nditsheni Mudau, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply28 Nov 2023, 08:10
Official
Dear Raymond Nditsheni Mudau, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's replyOfficial
28 Nov 2023, 08:31Dear Raymond Nditsheni Mudau, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply28 Nov 2023, 08:31
Official
Dear Raymond Nditsheni Mudau, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team