VERY BAD SERVICE

We deal with a number of Mechanical Warranty Insurance companies - sadly Innovation Group is THE most unbearable company to have to submit a claim with. Firstly their telephone system is painful to get through to, their claim submission system is time consuming and speak to 2/3 people asking for the exact same information. I sent an email 5 times to dealer support dept. No response - phoned to speak to someone - got told working from home and I asked how then do I reach somebody - GOT PHONE PUT DOWN IN MY EAR - TWICE by switchboard. Then spoke to customer care - they realy DONT CARE - 2 days later still waiting. TOOK them a week to send authorisation on claim now 2 days ...no reposnse on another claim... STAY CLEAR OF THEM