VEry Bad service

NG/SO/***

I am having a serious issue with Innovation Group. I app**** for the extended service plan. When i bought my car. The dealer ship told me the car is out of motor plan hence i app**** for their service plan.

So one day i took in the car for service and was told it is still under motor plan, so i begin servicing the car under their motor plan. So now the motro plan has finished.

I called the innovation group, regarding my issue. And they said they will amend the agreement and get back to me, that was on 09 Jan 2018. still today i have not received any feedback or communication. The last time i recieved feedback was on 15 JAN 2018. this is what they said:

system - 09/01/2018 16:38

LuckyL: From: Lucky Lengwati Sent: 09 January 2018 04:38 PM NG/SO/*** Good day Kindly assist on this policy if can amend to start from 105km as the client never claimed on this policy And the current mileage (106.km) Regards

kimlonh - 10/01/2018 08:22

GOOD DAY AN AMENDMENT FROM 105 000KM – 120 000KM WILL RESULT IN A R4 041.76 SHORTFALL AMOUNT SALES DISPUTE PLEASE ADVISE REGARDS

system - 15/01/2018 15:32

NkosinathiX: From: Nkosinathi Xaba Sent: 15 January 2018 03:32 PM Subject: FW: NG/SO/*** Good day Please assist with the below request. Regards From: Lucky Lengwati Sent: 15 January 2018 03:27 PM To: Nkosinathi Xaba Subject: FW: NG/SO/*** - Lucky Lengwati Customer Service Agent

system - 15/01/2018 16:02

HowardM: policy validated , advised customer we dont have feedback yet , customer asking if he will be refunded if he pays cash as the vehicle is at 106 000 km and he uses it everyday and does not want to go over the grace km

This is nonsense. and still today nobody has called or email sent