Very bad client service

I took out two plans through motormend in January a motor warranty and a power up plan, <br> as murphy would have it I now need it. I have been calling for two days just to speak to them. If I ever do get through they keep transferring me around, on one call I spoke to four people and explained exactly the same story. <br> After this I asked for a list dealers I could take my car to, they sent me the wrong province. I then rep**** for my correct province. I cannot get hold of anyone on telephone or email. I am seriously considering moving to a different plan. I am in need and the company that I trusted to help me in a time like this have completely dropped the ball.