HZ
Hlengiwe Z
1 reviews | Active since Jun 2022
23 Aug 2023, 16:32
Very Angry consumer
I have never been so disappointed in the service that I have been given by this company. I don't understand what you'll dont disclose all the information when selling us products? You'll treat people like idiots. I will be canceling my service with you and I will make it a point that all my family members and friends also cancel their policies with you'll until you changed your system.
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Innovation Group's replyOfficial
28 Aug 2023, 08:58Dear Hlengiwe Zwane, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply28 Aug 2023, 08:58
Official
Dear Hlengiwe Zwane, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team