WS
Werner S

1 reviews | Active since Oct 2020

02 Oct 2020, 14:41

Very angry client

Very angry with innovation, took my vehicle for service 4 weeks ago, before reaching dealership the water pipe burst, which caused engine to overheat and damaged engine. Vehicle is still at dealership because engine needs to be replaced, they approved a sum as replacement, I have to pay the rest ( approx R45 000), after replacing new engine the dealership noticed that there is additional damage to the turbo and clutch cilinder, I am covered for those parts on my extended warranty, but they don't want to pay out, because the engine is the primary part, why list so many parts that are covered but when it comes to claiming they have so many excuses .

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Replies (2)
Innovation Group
Innovation Group's reply02 Oct 2020, 15:03
Official
Hi Werner, Thank you for taking the time to contact Innovation Group and notifying us of your complaint.  Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group
Innovation Group's reply06 Oct 2020, 13:21
Official
Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team