Very *********** and slow

I have the following products with Innovation: Scratch and Dent, Tyre and Rim Cover, and Service Booster.

Last Thursday, I called the callcentre to inquire about the number of payments remaining for each of my products. Zandile informed me that the last payment for the Scratch and Dent policy was received a while back from ABSA as it is paid with my car instalment. She sent an email to the debtors team requesting that they inquire with ABSA and advised that feedback would be available the next day. However, I called today, three working days later, and the gentleman I spoke to confirmed that there was no feedback to my query.

I need this information in writing. Specifically, I want to know how many months I have paid so far, the term I am supposed to pay, the start date of cover and the cover period for all three products I have with Innovation Group.

Please also advise me on the number of payments received to date.