MN
Masande N
1 reviews | Active since Feb 2025
25 Sept 2025, 15:19
Vehicle Warranty Cancellation
Since July 2025, I have been trying to cancel my vehicle warranty due to repeated faults with the vehicle, and the service provider’s inability to assist on both occasions. Despite countless phone calls and two formal emails urgently requesting cancellation, they are blatantly refusing to take any action. This level of disregard and poor service is DISGUSTING. I wouldn’t recommend their services to anyone
Helpful (0)
Replies (1)0
Replies (1)
Innovation Group's replyOfficial
25 Sept 2025, 15:22Dear Masande Nocanda,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply25 Sept 2025, 15:22
Official
Dear Masande Nocanda,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team