Vehicle Warranty

<p>So I have an extended warranty plan with Innovation group, a division of MFC. Last month I took my vehicled in for a Service, and the dealership found 3 problems, the Stabilisers, Clutch and the Key its self. So the replacement of the Stabilisers was denied by Innovation, MFC. To which i noticed on my policy that yes it is not covered. But my clutch and transponder key is, so i advised the dealership to put the claim through for that. He called me today, and advised me that MFC wants the dealership to remove the Gear box, take pictures of the Clutch and send to them before they approve, and this is to be done at my cost. Which by the way, will cost me R5000. So why should I pay R5000 for something that MFC wants, and nowhere on my policy document does it say i will have to pay for something to be done before they approve. Also with the key, it works sometimes and sometimes it doesn't. I bought my car second hand and there was no spare key given to me. MFC is making it my fault and trying every possible way not to pay for it.</p> <p> </p> <p>I called customer care 4 times, and all 4 times I was put on hold for 20 minutes and diverted back into the queue to speak to a customer care agent. T</p> <p> </p> <p>This is extremely ridiculous service from a large company from MFC.</p> <p> </p> <p>They refusing to honour a service I am paying for, but let me pay them R1 short and they will act as if I am a ********.</p> <p> </p> <p>Very upset Customer</p> <p>Justin </p>