Utterly Poor Services

<p>I took out a service plan in July 2016, the kilos of my car was on 39000 and I took out the service plan from 40000, the consultant who advised me; gave me incorrect information, after speaking to Kurstan and John(Innovation Group); I was informed to cancel the service plan and take out another one that will start at 60000 kilos because I might have problems claiming at 40000 because there is a 3 month waiting period, I cancelled the service plan but I`m struggling to get my money back, the debit order went off in July 2016, the service plan is cancelled but Innovation Group is refusing to refund me, If I have difficulty now to get a refund, how much more will I struggle to claim when its time for my car to be serviced,</p> <p>Please refund me my money in order for me to go to another service provider who knows about customer services and who will assist me better,</p>