Utterly disgusted

I purchased a second hand warranty policy when I bought my bakkie year. I sold the bakkie and I was advised that I can not transfer the warranty plan to the new vehicle therefore I opted to cancel the insurance.

I emailed them in June and I was send documents to complete. I completed the documents and upon follow I was advised that I must send proof of purchase..how funny.. I send the proof. 2 weeks back I followed up and I was advised it takes 14 working days. It's been over 17 days. Today I send an email and I was advised to complete the form I completed in June again???

What Tom foolery business is this??? I am going to refer this matter the Ombudsman and the Consumer Protection.