Utterly Disappointed in Innovation Group’s Service

Dealing with Innovation Group has been nothing short of infuriating. Despite my vehicle still being fully eligible under the maintenance plan, my claim was denied simply because I missed a service date by a couple of months. Never mind that I was well within the time and kilometer limits—their rigid, robotic approach leaves zero room for common sense or customer care. I called repeatedly, emailed, and practically begged for a reasonable solution something as simple as paying a late fee. Instead, I got a dismissive call saying, “There’s nothing we can do.” So now I’m R9000.00 out of pocket for a routine service that should’ve been covered. Frankly, the lack of empathy and flexibility is staggering. If you're thinking of signing up with Innovation Group, think twice. Their support ends the moment things get mildly inconvenient. They won’t go the extra inch, let alone a mile.