Utter bull****!!

The service I get is appalling. My car broke down 2 weeks ago. And since then I have been battling to find out 1stly who has my warranty Plan. I called into Innovations Group and was told that I only have an active Service Plan with them. Since then I have been back and forth on phone calls to every possible company I could think of, Budget, Auto n General, 1st for woman, even the Telesure Group and Oakhurst Insurance too- with no luck. Not to mention the numerous phone calls to you Call Centre of which no assistance was given. I sent an email last week Thursday to ********** and got not response. I then sent a follow up email on Friday again no response. I then had to call in once again on Monday to query why my email is not being looked at and only after that did I finally get a response from someone looking at that mailbox. Confirming that the policy is in fact with you guys however was told once again for further assistance to call in yet again! What the hell!!! I do not have the time to be calling in time and time and time again- have to explain the situation over and over and over again! I need assistance and I need it NOW. I have been paying for a policy that I seemingly cannot make any use of. I need to put a claim in! The service is seriously **********! It feels as if I am being *****ed against and you guys just don’t give a damn!

All my details are on the email I sent in and I expect some sort of action today still!

Faith Thompson