Utter BAD service from Innovation group

Any body reading this. PLEASE consider very carefully before you take a policy from INNOVATION group as they are full of promises but cant deliver. Ive been phoning them since March regarding a letter of transfer after ive **** 14 calls nobody has come to lite. The all say they are sorry for the inconveniance but still its the 4 December im still waiting for the letter i have spoken to Nbsoko, Ntabeling, Mpho, Gemotso, Makosend, Petronella, Stefian,Rochell, but no luck as yet, I am waiting for Curtis, Ramon ,Ofense or Lebohang. to call me back and send me the promising letter as they have said they would give me. As i was told when i took out the policy that I can service my car at any MMI dealer and now that i want to claim i was told that i only had to service it at a Landrover Dealer. The salesman made the mistake as they had to listen to the taped conversation and admitted to it, they promised to send me a letter to state that the police is still valid, but to date have i not received that letter. Could this matter pls be seen to and let me have some feedback, I have phoned and asked for the onbutsmans no but was told they don't have something like that Regards.