USELESS TREATMENT

On the 31st 2021 I took my car Audi Queen for services at East Rand Audi centre, having a service plan I too with innovation in 2021,March, when they were to authorise the claim.it was said I took the wrong policy, they call me to give me a new one, I waited till 5 o'clock for a call, when I call I was send from pillar to post, just wait for a call.

This seems to be how they operate as most people are complaining of similar treatment, can someone end this useless service. Please