TZ
Thembela Z
1 reviews | Active since Sept 2012
21 Jun 2024, 11:59
Useless subscription
Innovation Group is very bad in their services, I ended up paying R1460 because they could not the full amount required at Ford. They kept on lying and saying I cancelled my policy with them only to find that my policy was still active. Poor service indeed. I will cancel my subscription with them, they're so useless.
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Innovation Group's replyOfficial
21 Jun 2024, 12:49Dear Thembela We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Best regards,
Innovation Group's reply21 Jun 2024, 12:49
Official
Dear Thembela We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Best regards,