Useless Service
<p>Never in my life have I experienced such useless service from a company. I was sold a service plan by Mr. Eugene Dandaraj around the 6th of April 2016. Yesterday I took my car to Jeep Fourways for its 105 000km service. Only for the service advisor to call the Innovation Group for a claim and to be told that I have the wrong policy and they would not approve it. Since then I have called Innovation Group about 10 times to find out what the hell is happening only to be passed around like nobody wants to speak to me. My policy was meant to be changed and the shortfall added to my installments but today I called and they have STILL NOT resolved it. Please can someone short out this mess!</p>
Dear Client,
Thank you for your patience regarding your concerns.
This is to inform you that our customer care department has tried to make contact with you and has been not successful. We, confirm that the incorrect policy sold to you has been canceled and that the new policy resold was activated on 16 November 2016. We further confirm that your claim for the 105 000km service has been authorized, under the new policy #NG/SO/***.
We trust that the above meets with your satisfaction and should you require further assistance, kindly contact our customer care department at *** quoting reference no. 227016.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for your patience regarding your concerns.
This is to inform you that our customer care department has tried to make contact with you and has been not successful. We, confirm that the incorrect policy sold to you has been canceled and that the new policy resold was activated on 16 November 2016. We further confirm that your claim for the 105 000km service has been authorized, under the new policy #NG/SO/***.
We trust that the above meets with your satisfaction and should you require further assistance, kindly contact our customer care department at *** quoting reference no. 227016.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for your patience regarding your concerns.
This is to inform you that our customer care department has tried to make contact with you and has been not successful. We, confirm that the incorrect policy sold to you has been canceled and that the new policy resold was activated on 16 November 2016. We further confirm that your claim for the 105 000km service has been authorized, under the new policy #NG/SO/***.
We trust that the above meets with your satisfaction and should you require further assistance, kindly contact our customer care department at *** quoting reference no. 227016.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for your patience regarding your concerns.
This is to inform you that our customer care department has tried to make contact with you and has been not successful. We, confirm that the incorrect policy sold to you has been canceled and that the new policy resold was activated on 16 November 2016. We further confirm that your claim for the 105 000km service has been authorized, under the new policy #NG/SO/***.
We trust that the above meets with your satisfaction and should you require further assistance, kindly contact our customer care department at *** quoting reference no. 227016.
Kind regards,
Tumi Bacela