SV
Sbu V
1 reviews | Active since Jul 2020
27 Jun 2023, 20:10
Useless service
I would never advise that anyone take this cover. Useless and calling the call center is even worse. No one can help a bunch of rude consultants who have no idea of how to speak. They refused to let me talk to someone in charge TL or manager. I will become an ambassador in the fight against this company no matter how small my voice is. Even if I prevent one person from using your services, it would be the biggest joy. I will start following all the channels to fight against this company.
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Innovation Group's replyOfficial
28 Jun 2023, 08:26Dear Sbu Vundla, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply28 Jun 2023, 08:26
Official
Dear Sbu Vundla, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team