Useless insurer ever in SA , please never use that insurance

Useless insurer ever in SA , please never use that insurance. Run away from them. I do not know why this company even exist it's useless. I took my car for service on the 19 July 2024 and requested major service and guess what my insurance only authorised minor service,meaning old plugs were still there , engine oil wasn't drained ,nothing was done now I had to pay another mechanic out of my pocket to service the car properly because the car heavily smoking but it was coming from service I hate innovation group with all my heart. I complained to them andinstead of taking responsibility andfix this issue they run around,they never want to pay but always collect money from people's acc, I hate this company useless ever