Useless & ***********

I sent through a cancellation for all my products (5) with this company on the 14th of November. I got no confirmation of receipt of my submission. I called back a day or 2 later to enquire only to be giving attitude by the agent and she hung up on me. I called to speak to a manager who assured me my cancellation would be processed. About 2 weeks later I called back to find out on progress and I was informed that it would take 21 working days to process my cancellation. During this entire process I have not been getting any feedback or updates, I'm the one that had to call in and i got told different stories everytime i called. It now 4 days since their 21 day SLA has lapsed and I have yet to know whether all my cancellations have been finalized. I requested for a manager to call me however this never happened.

This is the worst service I have ever received in my life and I'm very frustrated.

I want my refund of +/-R20k paid back into my account.