USELESS, INCOMPETENCE, *******, TIME WASTING, NON-RESPONSIVE, EVASIVE

This is by far the worst service provider I have ever had to deal with. They are hiding behind other organizations such as BMW and rip people off. They will find any technical way to avoid paying at all costs. It is the same nonsense each time. Customer care to claims, claims to special BMW warranty unit, the person responsible for your claim is never available to answer for their incompetence. Do yourself a favor if any dealership is recommending Extended warranty, ask if it is not Innovation Group.

******* from the ground all the way up to the General Manager who is under the impression that she is doing a great job, and yet sitting with 1677 bad reviews on Hellopeter alone.