SB
Sibabalwe B

1 reviews | Active since May 2022

13 Jun 2024, 09:53

Useless Covers!!!

Terrible policies that do not make sense. I took a break cover and extended warranty cover with them, when I needed to replace my breaks I was taken from pillar to post, I now have an issue with my gear box to which they claim they cover but they tell me that the part number they were given by the dealership they don’t cover, it’s just a terrible company , the only thing they do cover is extended service. Imagine taking 3 different covers with them and 2 not being covered. Terrible to say the least, now I want to cancel cover they want me to serve a 21 day notice and still deduct my account? Madness if you ask me!!!

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Replies (1)
Innovation Group
Innovation Group's reply13 Jun 2024, 09:57
Official
Dear Sibabalwe Bongela, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team