TS
Thami S
1 reviews | Active since Feb 2022
05 Feb 2023, 17:13
Useless company
It's been 2 months and I still haven't received my refund. I spoke to an agent who put me on hold for 30 minutes after I asked to speak to a manager. The is horrible. Pay me back my money!!!!
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Innovation Group's replyOfficial
06 Feb 2023, 08:41Dear Thami
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply06 Feb 2023, 08:41
Official
Dear Thami
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team